What is PlayCut?

Playcut, LLC is a platform that connects gaming hosts (streamers, content creators, skilled players) with fans who want to play with them. Hosts create queues, and players join to get matched up for gameplay.

How does it work?

For Hosts: Create a queue for your game, set your rules (free, hybrid, or paid), and manage players as they join. You can use the OBS overlay to show your queue live on stream.

For Players: Browse active queues, join the ones you like, and optionally use Skips to skip ahead in line. When it's your turn, you'll be notified and can join the game. You can also use your dashboard to manage your Discovery Link (vanity URL) to grow your own community.

Is PlayCut free?

Creating an account and browsing queues is always free. Queue participation depends on the host:

• Free queues: Join at no cost
• Paid queues: Require a minimum Skips entry to join
• Hybrid queues: Free to join, but you can optionally spend Skips to skip ahead

What games are supported?

PlayCut supports any multiplayer game where hosts can invite players. Popular choices include League of Legends, Valorant, Fortnite, Apex Legends, CS2, and more. The host chooses the game when creating their queue.

What is the "Verified" badge?

You may see badges on host profiles. A Verified Host badge is awarded to creators with a strong reputation (over 10 positive ratings) or a linked, verified Twitch account. This is different from Verified Email, which simply means a user has confirmed their email address for security purposes.

How do I join a queue?

1. Browse the home page to see active queues
2. Click on a queue that interests you
3. Read the queue rules and requirements
4. Click "Join Queue" (or "Skip the Line" if you want priority)
5. Wait for your turn - you'll see your position in the queue
6. When it's your time, you'll be notified to join the game

What is "Skip the Line"?

"Skip the Line" lets you use PlaySkips to move up in the queue. The more Skips you spend, the higher your priority. This is optional in hybrid queues and required in paid queues. Your Skips go directly to the host (minus a 10% platform fee).

What's the minimum Skips entry?

PlayCut enforces a minimum of 25 Skips (equivalent to $0.25). However, hosts can set their own minimum higher than this (e.g., 100, 500, 1000 Skips). You'll see the host's minimum when viewing the queue.

Can I get a refund?

Refunds are available in limited circumstances:

• ✅ If the host cancels the entire queue
• ✅ If the host unfairly skips your turn
• ✅ If there's a technical error
• ❌ Once you've played with the host (session completed)
• ❌ If you leave the queue voluntarily

See our Refund Policy for full details.

How do I know when it's my turn?

You'll see your position in the queue on the queue page. When you're next up, the host will mark you as "Playing" and you'll receive visual feedback to join the game. Make sure to stay on the queue page or check back regularly.

Can I join multiple queues at once?

Yes! You can join as many queues as you like. However, make sure you're available to play when your turn comes up in each queue.

What are Gift Pools?

Hosts can set up Gift Pools where the community can contribute Skips toward community goals. Once goals are met (e.g., for a Sub Gift), the host can distribute these to players in the queue. You can reserve a gift if one is available in the pool!

How do Match Codes work?

For games that don't support direct Steam joining (like Valorant or Overwatch), hosts can share a Match Code or Custom Lobby ID. This will be visible to you once the host marks you as "Playing."

How do I create a queue?

1. Click "Host Queue" in the navigation
2. Fill out the queue form (game, mode, minimum Skips, rules)
3. Click "Create Queue"
4. Share your queue link with your community!

What queue modes are available?

• Free: Players join at no cost, first-come first-served
• Paid: Players must spend Skips to join (set your minimum entry)
• Hybrid: Free to join, but players can optionally spend Skips to skip ahead

How do I get paid?

To receive payouts, you need to connect your PayPal account:

1. Go to your Wallet page (Settings → Wallet)
2. Enter your PayPal email address
3. Withdraw your Skips (converted to USD) whenever you have at least $50.00
4. Net-30 Security Hold: To protect against fraud and chargebacks, all host earnings are subject to a 30-day clearing period before they become withdrawable.
5. Tax Compliance: If your lifetime earnings exceed $600.00, you will be required to submit a Form W-9 before further payouts are processed.
6. You receive 90% of all Skips (PlayCut keeps 10% platform fee)

Can I run multiple queues at once?

No. You can only have one active queue at a time. This ensures you can focus on providing a great experience for your players. Once you close a queue, you can create a new one.

Why can't I change my queue price after players have joined?

Once a player has paid to join your queue, you cannot modify the price, mode, or game rules. This protects players from bait-and-switch tactics where a host might collect payments at 100 Skips and then increase the minimum to 1000 Skips.

What you CAN still edit:

• Game title
• Match code
• Queue description/notes

Why this matters: Trust is everything. Players need confidence that the terms they paid for won't change mid-queue.

How do I use the OBS overlay?

1. Create and start your queue
2. Click the "Overlay" button on your dashboard
3. Copy the overlay URL
4. In OBS, add a "Browser Source"
5. Paste the URL and set dimensions (recommended: 400x600)
6. Your queue will now appear on stream!

What if a player is being disruptive?

You can boot a player from your queue at any time using the "Boot" button in your host controls.

Repeated violations may result in a permanent account ban. For serious issues, contact support@playcut.gg.

Why connect Steam?

Connecting your Steam account is optional but highly recommended. When both you and the host have Steam enabled, you can also see if the host is online or in a lobby, and easily add them as a friend directly from the queue. It also serves as a "Proof of Human" for our referral program and helps verify your identity to hosts.

What is Steam Quick Join?

What is the Discord Bouncer?

The Discord Bouncer automates your voice channel movements. To use it:

• Connect your Discord account in Settings.
• Join the host's Waiting Room voice channel in their Discord server.
• When it's your turn, the Bouncer will automatically move you to the Action Room where the host is playing.

Note: You must be in the Waiting Room for the Bouncer to move you.

Why connect Twitch?

Connecting Twitch (for hosts) displays your livestream on the PlayCut home page when you're live. This helps promote your queue to a wider audience and increases player engagement. It's optional.

Is my payment information secure?

Yes! You purchase PlaySkips securely through PayPal. PlayCut never sees or stores your payment card details, as all transactions are handled by PayPal. Your payment information is encrypted and secure.

What browsers are supported?

PlayCut works best on modern browsers: Chrome, Firefox, Safari, and Edge (latest versions). Mobile browsers are also supported, though the desktop experience is optimized for hosts.

How do I become a Verified Host?

The verified badge is currently manually granted to high-volume hosts, partners, and established creators.

If you are interested in a verified status for your channel, please reach out to us on Discord or email support@playcut.gg with your channel details.

Why do I see ads while waiting in a queue?

PlayCut displays short video ads (up to 30 seconds) to players waiting in queue. This helps support the platform and keeps it free for hosts and players. The player who is next up (being paged) does not see ads—they need to focus on clicking "Ready" within 60 seconds.

Does PlayCut interfere with Twitch/YouTube/Kick streams?

No. We comply fully with all third-party platform Terms of Service. When an ad plays, we temporarily pause and remove the embedded stream from view, then restore it when the ad completes. We do not overlay, block, or modify the embedded stream player in any way.

How can I go ad-free?

PlayCut Turbo subscribers enjoy an ad-free experience across the entire platform for $5.00/month. This is a site-wide subscription.

What is the difference between Turbo and Channel Subs?

Turbo is a platform-wide subscription for ad-free viewing and supporting PlayCut.Channel Subscriptions (and Gift Subs) are specific to a host. They support that specific creator and often grant special queue access or perks defined by the host.

How does the referral program work?

Our referral program rewards you for bringing friends to PlayCut. Share your unique referral link (found in your Dashboard), and when a friend signs up and joins their first paid queue, you both get rewarded!"Proof of Human" Required: To be eligible for rewards, both parties must have a verified email, a linked Steam account, and be a member of our Discord server.

What are the rewards?

• Referrer (You): 500 PlaySkips
• Referee (Friend): 200 "Welcome Cashback" Skips credited to their first spend

What is the "First Spend" trigger?

To prevent fraud, rewards are issued only after the person you referred joins a **paid queue ($5+ cents)**. The reward is processed automatically upon their first successful spend on the platform.

Why do I need to link Steam?

Both the Referrer and the Referee must have a linked Steam account to be eligible for rewards. This serves as a "Proof of Human" and helps keep our community safe from automated bots. Rewards are processed automatically once both accounts meet this requirement and the referee's first spend occurs.

Are referral skips withdrawable?

Referral bonuses are provided as **PlaySkips (Promotional)**. They can be used to join any queue on the platform but cannot be withdrawn as cash to PayPal. However, any earnings you make from *hosting* queues are fully withdrawable after the 30-day cooling period.

How do I report a bug or issue?

Email us at support@playcut.gg with:

• A description of the issue
• Steps to reproduce (if applicable)
• Screenshots or error messages
• Your browser and operating system

How quickly will you respond?

We aim to respond to all support requests within 2-3 business days. Urgent issues (payment problems, account access) are prioritized and typically resolved within 24 hours.

Can I request a feature?

Absolutely! We love hearing from our community. Email your ideas to support@playcut.gg. While we can't implement every suggestion, we carefully consider all feedback when planning new features.

Is there a Discord or community?

Yes! Join our official community Discord to connect with other players, get support, and stay updated:discord.gg/playcut